Frequently Asked Questions (FAQs)

1. What products does Clenvox offer?

Clenvox specializes in practical cleaning and household tools designed to make everyday home care easier, more efficient, and more comfortable. Our product selection focuses on functionality, durability, and ease of use.

2. Do I need an account to place an order?

No. You can place an order as a guest without creating an account.

3. How long does order processing take?

Orders are typically processed within 2–3 business days (Monday to Friday).

Once processing is completed, orders are shipped on the next business day.

4. Can I cancel or change my order?

Orders can only be canceled or modified before they are processed or shipped.

Once an order has entered processing or has been shipped, it can no longer be canceled or changed.

To request a cancellation, please contact us as soon as possible at support@clenvox.com.

5. What if I entered the wrong shipping address?

Please double-check your shipping details before completing checkout.

If you notice an error, contact us immediately. Once an order is processed or shipped, we may not be able to update the address.

Clenvox is not responsible for delivery issues caused by incorrect or incomplete address information.

6. What should I do if my item arrives damaged or defective?

If your item arrives damaged or does not function properly, please contact us at support@clenvox.com.

Include clear photos of the item and the issue so our team can assist you promptly. If confirmed, we will arrange an appropriate solution.

7. What is your return policy?

You may request a return within 30 days of receiving your item, provided it is unused and in its original condition and packaging.

For full details, please refer to our Return & Refund Policy.

8. When will I receive my refund?

Approved refunds are issued to the original payment method.

Depending on your bank or payment provider, refunds typically appear within 7–10 business days after approval.

9. Are customs duties or taxes included?

Customs duties, import fees, and local taxes (if applicable) are the responsibility of the customer. We recommend checking with your local customs office for more information.

10. How can I contact customer support?

Our support team is happy to help.

Email: support@clenvox.com

Phone: +1 (562) 317-6213

Company: MA Commerce Inc.

Address: 8 The Green, Ste A, Dover, DE 19901, US