Terms of service
Overview
Welcome to Clenvox.
Throughout this website, the terms "we," "us," and "our" refer to Clenvox. We operate this online store and provide access to products, services, content, tools, and features (collectively referred to as the "Services") to deliver a reliable and secure shopping experience.
Our online store is powered by Shopify Inc., which provides the e-commerce platform that enables us to offer products and process transactions.
These Terms of Service ("Terms"), together with any policies referenced within them—including our Privacy Policy, Shipping Policy, and Refund Policy—govern your use of our Services.
By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, you should discontinue use of the Services.
Section 1 – Eligibility and Account Responsibility
By using our Services, you represent and warrant that:
• You are at least the age of majority in your jurisdiction; or
• You are using the Services under the supervision and consent of a parent or legal guardian.
You may be required to provide information including:
• Name
• Email address
• Billing information
• Shipping information
• Payment details
You agree that all information submitted is accurate, complete, and current.
You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account.
Accounts may not be sold, transferred, or shared without authorization.
Section 2 – Product Information and Accuracy
We strive to provide accurate product descriptions, images, pricing, and product information.
However, slight differences may occur due to:
• Device display settings
• Manufacturing variations
• Lighting conditions
As a result, we cannot guarantee that product colors, sizes, textures, or appearance will exactly match what is displayed on your screen.
We reserve the right to:
• Modify product information
• Adjust pricing
• Limit quantities
• Discontinue products
• Restrict sales by region or customer
without prior notice.
Section 3 – Orders and Acceptance
Submitting an order represents your intent to purchase a product.
Clenvox reserves the right to:
• Accept or decline any order
• Cancel transactions
• Correct order details
This may occur due to:
• Inventory shortages
• Pricing errors
• Technical issues
• Suspected fraudulent activity
Orders are considered accepted only after:
• Payment has been successfully processed
• An official order confirmation has been issued
All purchases remain subject to our Refund Policy.
Products purchased through Clenvox are intended for personal use unless otherwise authorized.
Section 4 – Pricing, Billing, and Payments
Prices displayed on our website may change without prior notice.
The final amount charged will be the amount displayed during checkout.
Unless otherwise stated, prices may not include:
• Taxes
• Shipping charges
• Customs duties
• Import fees
These charges remain the responsibility of the customer.
By submitting payment information, you authorize Clenvox to charge your selected payment method for the full order amount.
We reserve the right to cancel orders if:
• Payment authorization fails
• Billing information is inaccurate
• Fraudulent activity is suspected
Section 5 – Shipping and Delivery
Shipping estimates are provided for convenience only and are not guaranteed.
Delivery delays may occur due to circumstances beyond our control, including:
• Carrier delays
• Customs inspections
• Weather conditions
• Supply chain disruptions
Unless otherwise required by law, ownership and risk of loss transfer to the customer when the shipment is handed to the carrier.
Section 6 – Intellectual Property Rights
All content available through our Services—including text, images, graphics, logos, product photographs, videos, designs, and software—is owned by Clenvox or its licensors and protected by applicable intellectual property laws.
You are granted a limited license to access and use the Services for personal, non-commercial purposes only.
You may not:
• Copy
• Reproduce
• Modify
• Distribute
• Sell
• Exploit
any content without prior written permission.
Section 7 – Third-Party Tools
Our Services may provide access to third-party tools or services.
These tools are provided on an "as is" and "as available" basis.
We do not:
• Control
• Monitor
• Guarantee
their performance, accuracy, or reliability.
Use of such tools is entirely at your own risk.
Section 8 – External Links
Our website may contain links to third-party websites.
These links are provided solely for convenience.
Clenvox is not responsible for:
• Content
• Privacy practices
• Security
• Policies
of any third-party website.
Accessing such websites is done at your own discretion.
Section 9 – Relationship With Shopify
Clenvox operates independently while utilizing Shopify as its e-commerce platform provider.
All transactions are conducted directly between customers and Clenvox.
You acknowledge that Shopify is not responsible for:
• Product quality
• Order fulfillment
• Customer service
• Dispute resolution
and shall not be liable for transactions made through our store.
Section 10 – Privacy and Data Processing
All personal information collected through our Services is handled in accordance with our Privacy Policy.
Because our store operates through Shopify infrastructure, information may be processed or stored by Shopify and its service providers, including providers located outside your country of residence.
By using our Services, you consent to such processing.
Section 11 – User Content and Feedback
If you submit reviews, comments, suggestions, testimonials, photos, or other materials, you grant Clenvox a worldwide, royalty-free, perpetual, and non-exclusive right to use such content for lawful business purposes.
You represent that:
• You have the legal right to submit the content
• The content does not violate any law or third-party rights
Section 12 – Errors and Inaccuracies
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to:
• Pricing
• Product descriptions
• Promotions
• Availability
We reserve the right to:
• Correct errors
• Update information
• Cancel affected orders
at any time without prior notice.
Section 13 – Prohibited Activities
You agree not to use our Services for unlawful or prohibited purposes, including:
• Fraudulent activity
• Unauthorized data collection
• Distribution of malicious software
• Violation of intellectual property rights
• Unauthorized system access
Violations may result in suspension or termination of access.
Section 14 – Termination of Access
We reserve the right to suspend or terminate access to our Services at any time, with or without notice, including in cases involving:
• Violation of these Terms
• Fraudulent conduct
• Misuse of our Services
Any provisions intended to survive termination shall remain in effect.
Section 15 – Disclaimer of Warranties
All Services and products provided by Clenvox are offered on an "as is" and "as available" basis.
To the maximum extent permitted by law, we disclaim all warranties, including:
• Merchantability
• Fitness for a particular purpose
• Non-infringement
We do not guarantee that:
• The Services will be uninterrupted
• Errors will be corrected
• Results will meet expectations
Your use of the Services is at your own risk.
Section 16 – Limitation of Liability
To the fullest extent permitted by law, Clenvox and its affiliates shall not be liable for indirect, incidental, special, or consequential damages, including:
• Loss of profits
• Loss of data
• Business interruption
• Service disruptions
Our maximum liability shall not exceed the amount paid for the product or service giving rise to the claim.
Section 17 – Indemnification
You agree to indemnify, defend, and hold harmless Clenvox, its affiliates, employees, partners, and service providers from any claims, damages, liabilities, or expenses arising from:
• Violation of these Terms
• Breach of applicable law
• Infringement of third-party rights
• Misuse of our Services
Section 18 – Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
Section 19 – Entire Agreement
These Terms, together with all referenced policies, constitute the complete agreement between you and Clenvox concerning the use of the Services.
They supersede all prior communications and agreements regarding the same subject matter.
Section 20 – Assignment
You may not assign or transfer your rights or obligations under these Terms without our prior written consent.
Clenvox may assign or transfer its rights and obligations at any time, including in connection with mergers, acquisitions, restructuring, or asset transfers.
Section 21 – Governing Law
These Terms and any disputes arising from the use of our Services shall be governed by and interpreted under the laws of the United States, without regard to conflict of law principles.
Section 22 – Updates to These Terms
We may revise these Terms periodically.
Updated versions will be posted on this page and become effective immediately upon publication unless otherwise stated.
Your continued use of the Services after any updates constitutes acceptance of the revised Terms.
Section 23 – Contact Information
If you have questions regarding these Terms of Service, please contact us:
Clenvox
Email: service@clenvox.com
Phone: +1 (562) 317-6213
Address: 8 The Green, Ste A, Dover, DE 19901, United States