Terms of service

Overview

Welcome to Clenvox. Throughout these Terms of Service, the terms "Clenvox," "we," "us," and "our" refer to the company operating this website and providing the products, content, features, and services available through it (collectively referred to as the "Services").

Our online store is hosted on Shopify, which provides the e-commerce technology and infrastructure that enable us to offer products and process customer transactions securely.

These Terms of Service ("Terms") govern your access to and use of our website and Services. Additional policies referenced throughout these Terms, including our Privacy Policy and Refund Policy, are incorporated by reference and form part of this agreement.

By accessing our website, placing an order, or otherwise using our Services, you agree to be bound by these Terms. If you do not agree, you should discontinue use of the Services.

Section 1: User Eligibility and Account Responsibilities

By using our Services, you represent and warrant that:

  • You are at least the age of majority in your jurisdiction; or
  • You have obtained consent from a parent or legal guardian who agrees to supervise your use of the Services.

When creating an account or completing a purchase, you may be asked to provide information such as:

  • Name
  • Email address
  • Billing address
  • Shipping address
  • Payment information
  • Contact details

You agree that all information submitted is accurate, current, and complete.

You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account.

Accounts may not be sold, transferred, or shared without our prior authorization.

Section 2: Product Descriptions and Website Content

We make reasonable efforts to ensure that product information displayed on our website is accurate and up to date.

However, certain differences may occur due to factors such as:

  • Screen resolution and display settings
  • Lighting conditions in product photography
  • Manufacturing variations
  • Product updates

Accordingly, actual products may differ slightly from images or descriptions shown on the website.

We reserve the right to:

  • Modify product information
  • Change specifications
  • Update pricing
  • Limit quantities available for purchase
  • Discontinue products
  • Restrict sales to specific regions or customers

These changes may be made without prior notice.

Section 3: Orders and Purchase Agreements

Placing an order does not automatically guarantee acceptance of that order.

We reserve the right to:

  • Refuse an order
  • Cancel a transaction
  • Limit quantities purchased
  • Request additional verification

Orders may be canceled for reasons including:

  • Inventory shortages
  • Pricing errors
  • Technical issues
  • Suspected fraud
  • Inaccurate customer information

An order becomes accepted only after payment has been authorized and a confirmation email has been issued.

Products purchased through our website are intended for personal use unless otherwise authorized by Clenvox.

Section 4: Pricing and Payment

Prices displayed on our website are subject to change at any time.

The amount charged to the customer will be the price displayed at checkout at the time the order is completed.

Unless otherwise stated, listed prices may not include:

  • Taxes
  • Shipping fees
  • Import duties
  • Customs fees
  • Other government-imposed charges

Customers are responsible for any applicable fees associated with their purchase.

By providing payment information, you authorize Clenvox to charge the selected payment method for the total amount of the order.

We reserve the right to cancel orders if payment cannot be verified or if suspicious activity is detected.

Section 5: Shipping and Delivery

Estimated delivery times are provided as general guidelines and are not guaranteed.

Delivery schedules may be affected by circumstances beyond our reasonable control, including:

  • Carrier delays
  • Customs processing
  • Severe weather
  • Transportation disruptions
  • Supply chain interruptions

Unless otherwise required by law, responsibility for the shipment transfers to the customer once the package has been handed over to the shipping carrier.

Section 6: Intellectual Property

All materials available through the Services, including but not limited to:

  • Text
  • Graphics
  • Images
  • Logos
  • Videos
  • Product descriptions
  • Website design
  • Software

are owned by Clenvox or its licensors and are protected under applicable intellectual property laws.

Users are granted a limited, non-exclusive license to access and use the website solely for personal, non-commercial purposes.

You may not reproduce, distribute, modify, publish, sell, or otherwise exploit any content without prior written permission.

Section 7: Third-Party Services and Tools

Certain features available through our website may be provided by third-party companies.

These tools and services are offered on an "as available" and "as is" basis.

Clenvox does not control or guarantee:

  • Availability
  • Accuracy
  • Reliability
  • Functionality

of third-party services.

Your use of any third-party tool is entirely at your own discretion and risk.

Section 8: External Websites

Our website may contain links to external websites operated by independent third parties.

These links are provided solely for convenience.

Clenvox is not responsible for:

  • Website content
  • Privacy practices
  • Security standards
  • Terms and conditions

of external websites.

Users access third-party websites at their own risk.

Section 9: Shopify Platform Disclaimer

Our store utilizes Shopify's e-commerce platform to facilitate online transactions.

Although Shopify provides the technical infrastructure for our website, all purchases are made directly from Clenvox.

You acknowledge that Shopify is not responsible for:

  • Product quality
  • Product descriptions
  • Shipping services
  • Customer support
  • Refund decisions
  • Transaction disputes

related to purchases made through our store.

Section 10: Privacy and Data Handling

Personal information collected through our Services is processed in accordance with our Privacy Policy.

Because our store is hosted on Shopify infrastructure, your information may be processed, stored, or transferred through Shopify and its affiliated service providers, including providers located outside your country of residence.

By using our Services, you consent to such processing.

Section 11: Customer Reviews and Submissions

If you submit reviews, feedback, suggestions, comments, photographs, or other materials, you grant Clenvox a non-exclusive, royalty-free, worldwide right to use, reproduce, modify, publish, and display such content for lawful business purposes.

You represent that:

  • You own or control the rights to the content submitted
  • The content does not violate laws or third-party rights
  • The content is not misleading, defamatory, or unlawful

Section 12: Errors and Omissions

From time to time, information on our website may contain inaccuracies or typographical errors.

These may relate to:

  • Product pricing
  • Product availability
  • Specifications
  • Promotions
  • Shipping information

We reserve the right to correct errors, update information, or cancel orders when necessary without prior notice.

Section 13: Prohibited Uses

You agree not to use our Services for any unlawful or unauthorized purpose.

Prohibited activities include, but are not limited to:

  • Fraudulent conduct
  • Unauthorized access to systems
  • Data scraping or harvesting
  • Distribution of malicious software
  • Violation of intellectual property rights
  • Activities that interfere with website functionality

Violation of these provisions may result in immediate suspension or termination of access.

Section 14: Suspension and Termination

Clenvox reserves the right to suspend, restrict, or terminate access to the Services at any time.

Reasons may include:

  • Breach of these Terms
  • Fraudulent activity
  • Misuse of Services
  • Violation of applicable laws

Termination may occur without prior notice where permitted by law.

Section 15: Disclaimer of Warranties

To the fullest extent permitted by law, all Services and products are provided on an "as is" and "as available" basis.

Clenvox makes no guarantees regarding:

  • Continuous availability
  • Error-free operation
  • Accuracy of content
  • Results obtained through use of the Services

All implied warranties, including merchantability, fitness for a particular purpose, and non-infringement, are disclaimed where permitted by law.

Section 16: Limitation of Liability

To the maximum extent permitted by applicable law, Clenvox shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising from the use of our Services.

This includes, but is not limited to:

  • Lost profits
  • Lost revenue
  • Lost data
  • Business interruption
  • Service disruptions

Our total liability for any claim shall not exceed the amount paid by the customer for the relevant product or service.

Section 17: Indemnification

You agree to indemnify, defend, and hold harmless Clenvox, its affiliates, partners, employees, and service providers from any claims, liabilities, damages, or expenses arising from:

  • Violation of these Terms
  • Violation of applicable laws
  • Infringement of third-party rights
  • Improper use of our Services

Section 18: Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain fully effective and enforceable.

Section 19: Entire Agreement

These Terms, together with any policies referenced herein, constitute the entire agreement between you and Clenvox regarding the use of our Services.

They supersede any prior agreements, understandings, or communications relating to the same subject matter.

Section 20: Assignment

You may not assign or transfer your rights or obligations under these Terms without our written consent.

Clenvox may assign its rights and obligations at any time in connection with mergers, acquisitions, reorganizations, or transfers of business assets.

Section 21: Governing Law

These Terms shall be governed and interpreted in accordance with the laws of the United States, without regard to conflict of law principles.

Section 22: Changes to These Terms

We may revise these Terms periodically to reflect operational, legal, or regulatory changes.

Updated versions will be posted on this page and become effective upon publication unless otherwise stated.

Continued use of the Services after changes are posted constitutes acceptance of the revised Terms.

Section 23: Contact Information

If you have questions regarding these Terms of Service, please contact us:

Clenvox

Email: service@clenvox.com

Phone: +1 (512) 333-4999

Address:
903 N Bowser Rd
Richardson, TX 75081
United States