Privacy policy
At Clenvox, we value your trust and are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information obtained through our website, products, and services.
By using our website, creating an account, or making a purchase, you acknowledge and agree to the practices described in this policy.
Information We Collect
We collect information in two ways: information you voluntarily provide and information collected automatically when you interact with our website.
Information You Provide Directly
You may provide personal information when you:
- Place an order
- Create or update an account
- Subscribe to newsletters or promotional offers
- Contact customer support
- Participate in surveys, promotions, or other activities
The information we may collect includes:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Payment information
- Order history and transaction details
Information Collected Automatically
When you visit or browse our website, certain information may be gathered automatically, including:
- IP address
- Browser type and version
- Device information
- Operating system
- Website activity and browsing behavior
- Referring websites or traffic sources
- Pages viewed and session duration
- Information collected through cookies and similar technologies
How We Use Your Information
The information we collect is used to support our business operations and improve your shopping experience.
We may use your information to:
- Process and fulfill orders
- Verify payments and prevent fraudulent transactions
- Coordinate shipping and delivery services
- Provide customer support
- Communicate order updates and service notifications
- Improve website functionality and user experience
- Analyze website performance and customer preferences
- Comply with legal obligations
- Send promotional communications when you have chosen to receive them
We only use personal information for legitimate business purposes and in accordance with applicable privacy laws.
Data Security
Protecting customer information is an important part of our operations.
To help safeguard your data, we implement industry-standard security measures, including:
- SSL-encrypted transactions
- Secure payment processing systems
- Access controls for sensitive information
- Monitoring systems designed to detect unauthorized activity
- Use of trusted third-party service providers
For security reasons, complete payment card information is not stored on our servers.
While we take reasonable precautions to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.
Disclosure of Information
Clenvox does not sell, lease, or exchange customer personal information for commercial marketing purposes.
We may share information with carefully selected service providers when necessary to operate our business, including:
- Payment processing providers
- Shipping and logistics companies
- Website hosting providers
- Technical support partners
- Analytics and marketing service providers
These third parties are authorized to use information only for the services they perform on our behalf and are expected to maintain appropriate security standards.
Advertising and Analytics Partners
To better understand website performance and deliver relevant advertising, we may work with third-party platforms and service providers.
These may include:
- Meta (Facebook and Instagram)
- AppLovin
- Other advertising and analytics providers
These services may use cookies, pixels, or similar technologies to collect information regarding website interactions.
Information collected by these providers is subject to their respective privacy policies.
Cookies and Similar Technologies
Our website uses cookies and related technologies to improve functionality and enhance the customer experience.
Cookies may be used to:
- Maintain shopping cart functionality
- Enable secure checkout processes
- Remember user preferences
- Analyze website traffic and performance
- Support advertising and remarketing campaigns
Most web browsers allow users to manage or disable cookies through browser settings. Disabling cookies may affect certain features of the website.
For additional information regarding Shopify cookies, please visit:
https://www.shopify.com/legal/cookies
Third-Party Websites
Our website may contain links to websites operated by independent third parties.
Because we do not control these websites, Clenvox is not responsible for their privacy practices, security measures, or content.
We encourage users to review the privacy policies of any external websites before providing personal information.
Your Privacy Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal information.
These rights may include:
- Accessing the personal information we maintain about you
- Requesting correction of inaccurate or incomplete information
- Requesting deletion of personal data where permitted by law
- Objecting to certain processing activities
- Withdrawing consent for marketing communications
Requests related to privacy rights may be submitted by contacting our support team.
Do Not Track Signals
Some internet browsers provide a "Do Not Track" setting that can be enabled by users.
Currently, there is no widely accepted standard governing how websites should respond to these signals. As a result, our website does not currently respond to Do Not Track requests.
Children's Privacy
Clenvox does not knowingly collect personal information from children under the age of 13.
Our products and services are intended for a general audience and are not directed toward minors.
If we become aware that personal information from a child has been collected without appropriate consent, we will take reasonable steps to remove that information.
Data Breach Procedures
In the event of a security incident involving personal information, we will investigate the matter promptly and take appropriate corrective measures.
Where required by applicable laws, affected individuals and relevant authorities will be notified within the legally required timeframe.
Email Communications
We may use your email address to:
- Send order confirmations
- Provide shipping and delivery updates
- Respond to customer inquiries
- Deliver account-related notifications
- Send promotional content if you have opted in
We follow applicable email marketing regulations by:
- Clearly identifying the sender
- Using accurate and non-deceptive subject lines
- Providing an unsubscribe option
- Honoring unsubscribe requests promptly
You may opt out of marketing emails at any time by clicking the unsubscribe link included in the communication.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technology.
Any revisions will be posted on this page and become effective upon publication.
Your continued use of our website following any updates constitutes acceptance of the revised policy.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
Clenvox
Email: service@clenvox.com
Phone: +1 (512) 333-4999
Address:
903 N Bowser Rd
Richardson, TX 75081
United States