Privacy policy
At Clenvox, protecting your privacy is an important responsibility. We are committed to collecting, using, and safeguarding personal information in a transparent and lawful manner.
This Privacy Policy explains how we collect information, how we use it, and the rights available to you when interacting with our website and services.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
Information You Provide
We may collect information when you:
• Place an order
• Create an account
• Subscribe to emails
• Contact customer support
Information collected may include:
• Full name
• Email address
• Shipping and billing addresses
• Phone number
• Payment information
Information Collected Automatically
When you browse our website, we may automatically collect:
• IP address
• Browser type
• Device information
• Operating system
• Pages viewed
• Website activity
• Time spent on pages
• Cookie-related data
How We Use Information
We use information to:
• Process and fulfill orders
• Manage payments and shipping
• Provide customer support
• Improve website performance
• Send order updates
• Prevent fraud and security threats
Marketing communications are sent only when you choose to receive them.
Protecting Your Information
Clenvox uses industry-standard security measures including:
• SSL encryption
• Secure payment gateways
• Restricted access to sensitive information
• Trusted third-party providers
We do not store complete credit card information on our servers.
Sharing Information
Clenvox does not sell or rent customer information.
Information may be shared with trusted service providers including:
• Payment processors
• Shipping partners
• Website hosting providers
• Analytics providers
These providers may only use information necessary to perform their services.
Advertising and Analytics
We may work with:
• Meta (Facebook & Instagram)
• AppLovin
These services may use cookies and tracking technologies according to their own privacy policies.
Cookies
Cookies help improve website functionality and customer experience.
We use cookies to:
• Support checkout functionality
• Analyze website performance
• Improve advertising effectiveness
You may disable cookies through your browser settings.
Your Privacy Rights
Depending on your location, you may have the right to:
• Access personal information
• Correct inaccurate information
• Request deletion of personal information
• Opt out of marketing communications
Children's Privacy
Our services are not intended for children under 13 years of age.
We do not knowingly collect information from minors.
Updates to This Policy
We may update this Privacy Policy periodically.
Continued use of our website after updates are posted constitutes acceptance of the revised policy.
Contact Information
Clenvox
Email: service@clenvox.com
Phone: +1 (562) 317-6213
Address: 8 The Green, Ste A, Dover, DE 19901, United States