Shipping policy

At Clenvox, we are committed to delivering your order as efficiently and reliably as possible. This Shipping Policy explains how orders are processed, shipped, and delivered, as well as important information regarding tracking, delays, and customer responsibilities.

By placing an order through our website, you agree to the terms outlined in this Shipping Policy.

Order Processing

Once an order is successfully placed, our team begins preparing it for shipment.

Order processing typically takes 1–3 business days, excluding weekends and public holidays.

During periods of high demand, promotional events, or unforeseen operational circumstances, processing times may be extended.

Customers will receive an order confirmation email shortly after completing their purchase.

Once the order has been shipped, a shipping confirmation email containing tracking information will be sent when available.

Shipping Destinations

Clenvox currently ships to multiple countries and regions where our products are available.

Shipping availability may vary depending on:

  • Product inventory
  • Carrier service coverage
  • Local regulations
  • Delivery restrictions

We reserve the right to limit or decline shipments to certain locations at our discretion.

If shipping is unavailable to your destination, you will be notified during checkout or shortly after your order is placed.

Estimated Delivery Times

Delivery estimates vary based on destination and shipping conditions.

Typical delivery timeframes are:

United States

  • Processing Time: 1-3 Business Days
  • Transit Time: 5-12 Business Days

International Orders

  • Processing Time: 1-3 Business Days
  • Transit Time: 7-20 Business Days

Please note that these timeframes are estimates only and are not guaranteed delivery dates.

Actual delivery times may vary due to circumstances beyond our control.

Shipping Costs

Shipping charges are calculated during checkout and displayed before payment is completed.

From time to time, Clenvox may offer promotional shipping discounts or free shipping opportunities.

Any applicable shipping charges will be clearly shown during the checkout process.

Order Tracking

When tracking information becomes available, customers will receive a shipment confirmation email containing tracking details.

Tracking updates are provided directly by the shipping carrier and may take several days to appear after the package has been dispatched.

Please allow sufficient time for carriers to update shipment status information.

Customs, Duties, and Import Taxes

For international shipments, customs duties, import taxes, and other government-imposed fees may apply depending on the destination country.

These charges are determined by local authorities and are the responsibility of the customer unless otherwise stated.

Clenvox has no control over customs fees and cannot estimate the amount that may be charged.

Customers are encouraged to consult their local customs office for additional information before placing an order.

Delivery Delays

While we strive to ensure timely delivery, certain factors may affect shipping schedules, including:

  • Severe weather conditions
  • Customs inspections
  • Transportation disruptions
  • Carrier delays
  • High seasonal demand
  • Supply chain interruptions
  • Public holidays

Clenvox is not responsible for delays caused by circumstances outside of our reasonable control.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If incorrect, incomplete, or outdated information is submitted, delivery delays or failed deliveries may occur.

If you notice an error in your shipping details, please contact us as soon as possible.

Once an order has entered the shipping process, modifications may no longer be possible.

Additional shipping charges resulting from address errors may be the responsibility of the customer.

Lost, Stolen, or Missing Packages

If your tracking information indicates that a package has been delivered but you cannot locate it, we recommend:

  • Checking with household members
  • Contacting neighbors
  • Looking around the delivery location
  • Contacting the shipping carrier directly

If the issue remains unresolved, please contact our support team and we will make reasonable efforts to assist with the investigation.

Please note that Clenvox is not responsible for packages that are lost or stolen after confirmed delivery by the carrier.

Damaged Shipments

If your order arrives damaged, please contact us within a reasonable time after delivery.

To assist with the review process, customers may be asked to provide:

  • Photographs of the damaged item
  • Photographs of the packaging
  • Order information

Once reviewed, we will determine an appropriate resolution, which may include a replacement, store credit, or refund when applicable.

Split Shipments

In some cases, multiple products within the same order may be shipped separately.

This may occur due to:

  • Inventory availability
  • Warehouse locations
  • Product sourcing requirements

If your order is shipped in multiple packages, separate tracking numbers may be provided.

Order Cancellation

Orders may be canceled before shipment by contacting our customer support team.

Once an order has been processed or shipped, cancellation may no longer be possible.

Customers should refer to our Refund Policy for information regarding returns after delivery.

Policy Updates

Clenvox reserves the right to modify this Shipping Policy at any time to reflect operational, legal, or logistical changes.

Any updates will be published on this page and become effective immediately upon posting.

Continued use of our website following any updates constitutes acceptance of the revised Shipping Policy.

Contact Information

If you have any questions regarding shipping, tracking, or delivery, please contact us:

Clenvox

Email: service@clenvox.com

Phone: +1 (512) 333-4999

Address:
903 N Bowser Rd
Richardson, TX 75081
United States