Shipping policy
At Clenvox, our goal is to deliver your order safely, efficiently, and with complete transparency. This Shipping Policy explains how our shipping process works from the moment you place an order until it arrives at your door.
Our Shipping Commitment
Every order placed with Clenvox goes through a carefully managed fulfillment process designed to ensure:
• Secure packaging
• Prompt order processing
• Reliable delivery through trusted shipping partners
We work with experienced logistics providers to help maintain dependable delivery performance while minimizing delays whenever possible.
What Happens After You Place an Order
Step 1 – Order Processing
After your payment is successfully completed, your order enters the processing stage.
Typical processing time: 1–2 business days
This process includes:
• Order verification
• Product inspection
• Packaging preparation
• Shipment scheduling
During holidays, promotional periods, or high-volume sales events, processing times may be slightly extended.
Step 2 – Shipping Fees
Any applicable shipping charges will be displayed during checkout before payment is completed.
You can expect:
• Transparent pricing
• No hidden fees
• No unexpected charges after purchase
Estimated Delivery Time
After shipment, orders are typically delivered within:
Estimated delivery time: 4–7 business days after shipment
Orders may be fulfilled from warehouses located within the United States.
Delivery times are estimates only and may be affected by:
• Carrier delays
• Weather conditions
• Remote delivery locations
• Customs inspections
Order Tracking
Once your order has shipped, a tracking number will be sent to your email.
Please note:
• Tracking updates may require 24–48 hours to appear
• Temporary pauses in tracking activity are normal
• Lack of updates does not necessarily indicate a lost package
Taxes, Duties, and Customs Fees
United States Orders
Applicable sales tax will be calculated at checkout where required by law.
International Orders
Customers may be responsible for:
• Import duties
• VAT
• Customs fees
These charges are determined by local authorities and remain the customer's responsibility.
Order Changes and Cancellations
If you need to update your shipping address or request an order cancellation, please contact us immediately:
Once an order enters processing or shipment stages, modifications may no longer be possible.
Shipping Issues
Damaged Packages
If your package arrives damaged, please contact us within 72 hours and provide:
• Photos of the product
• Photos of the packaging
Lost Packages
If a carrier officially confirms a package has been lost in transit, Clenvox will provide an appropriate resolution.
Contact Information
Clenvox
Email: service@clenvox.com
Phone: +1 (562) 317-6213
Address: 8 The Green, Ste A, Dover, DE 19901, United States