Refund policy
At Clenvox, we want every purchase to be simple, secure, and worry-free. This Refund Policy explains the requirements for returns, refunds, and how we handle issues related to your order.
Eligibility for Returns
Customers may request a return within 30 days after the package has been confirmed as delivered.
To qualify for a return, products must:
• Remain in their original condition
• Be unused and unaltered
• Include original packaging, labels, and accessories
• Be accompanied by proof of purchase
Items that do not meet these requirements may not qualify for a refund.
How to Request a Return
All returns require prior authorization.
To initiate a return request, contact:
Once approved, you will receive:
• Return authorization
• Return shipping instructions
• Return shipping label (if applicable)
Important:
Returns sent without prior authorization may be refused.
Damaged, Defective, or Incorrect Products
Please inspect your order immediately upon delivery.
If you receive:
• A damaged item
• A defective product
• An incorrect item
• A product substantially different from what was ordered
Please contact us promptly at:
Our team will review the issue and provide an appropriate solution.
Non-Returnable Items
Certain items may not be eligible for return, including:
• Customized or personalized products
• Hazardous materials
• Flammable products
• Gift cards
• Clearance or final-sale items
• Shipping fees paid at checkout
If you are unsure whether an item qualifies, please contact our support team.
Exchanges
Clenvox does not currently offer direct exchanges.
If you would like a different product:
• Submit a return request
• Complete the return process
• Place a new order
European Union Customers
Customers located within the European Union may have the right to cancel or return an order within 14 days of delivery under applicable consumer protection laws.
Conditions include:
• Product remains unused
• Original packaging remains intact
• Proof of purchase is provided
Refund Processing
After your return is received and inspected, we will notify you regarding the status of your refund.
If approved:
• Refunds will be issued to the original payment method
• Processing typically takes up to 10 business days
• Financial institutions may require additional processing time
If 15 business days have passed since approval and you have not received your refund, please contact us.
Return Contact Information
Store: Clenvox
Email: service@clenvox.com
Phone: +1 (562) 317-6213
Address: 8 The Green, Ste A, Dover, DE 19901, United States