Refund policy
At Clenvox, we are committed to providing a reliable and satisfying shopping experience. If you are not completely satisfied with your purchase, this Refund Policy explains the requirements, procedures, and timelines for returns and refunds.
Return Eligibility
Customers may request a return within 30 calendar days from the date their order is marked as delivered.
To qualify for a return, the product must meet all of the following conditions:
- The item must be unused and in its original condition
- The product must not show signs of wear, damage, or modification
- All original packaging, accessories, manuals, labels, and tags must be included
- Proof of purchase, such as an order confirmation or receipt, must be provided
Items that do not satisfy these requirements may not be approved for return or refund.
How to Start a Return
Before sending any item back, customers must first obtain authorization from our support team.
To request a return, please contact us at:
Email: service@clenvox.com
After reviewing your request, our team will provide:
- Return authorization approval
- A return shipping label (when applicable)
- Instructions on how and where to send the item
Please do not ship any product back without prior approval. Unauthorized returns may be rejected and returned to the sender.
Damaged, Defective, or Incorrect Orders
We encourage customers to inspect their package as soon as it arrives.
If you receive:
- A damaged item
- A defective or non-functioning product
- An incorrect item
- A product that differs significantly from what was ordered
Please contact our support team as soon as possible at service@clenvox.com.
To help us evaluate the issue, customers may be asked to provide photographs or additional details. Once reviewed, we will determine whether a replacement, refund, or alternative solution is appropriate.
Non-Returnable Items
For safety, hygiene, and operational reasons, certain products are not eligible for return.
These include:
- Perishable goods
- Customized or personalized items
- Personal care and hygiene products
- Hazardous materials or flammable substances
- Shipping charges paid during checkout
In addition, the following items are considered final sale and cannot be refunded:
- Gift cards
- Clearance products
- Promotional or discounted merchandise marked as final sale
If you are uncertain whether your item qualifies for return, please contact our support team before submitting a request.
Exchange Policy
Clenvox currently does not offer direct product exchanges.
If you would like a different item, please follow these steps:
- Submit a return request for the original product
- Complete the approved return process
- Place a new order for the preferred item
This process helps ensure accurate inventory management and faster order fulfillment.
European Union Customers – Right of Withdrawal
Customers residing within the European Union may exercise their legal right of withdrawal within 14 days of receiving their order.
Under applicable consumer protection laws, eligible customers may cancel or return their purchase during this period without providing a reason.
To qualify:
- The product must remain unused
- The item must be returned in its original condition
- Original packaging and tags must be included
- Proof of purchase must be provided
This statutory right is separate from and in addition to Clenvox's standard 30-day return policy.
Refund Processing
Once a returned item is received, it will be inspected to verify eligibility.
Customers will be notified regarding the outcome of their refund request.
If approved:
- The refund will be issued to the original payment method used for the purchase
- Refund processing generally takes up to 10 business days
- Additional processing time may be required by your bank, credit card company, or payment provider
If more than 15 business days have passed since your refund was approved and you have not received the funds, please contact us at:
service@clenvox.com
Return Shipping Requirements
Returned products should only be shipped after receiving official authorization from Clenvox.
Customers must follow the return instructions provided by our support team and use any approved return label when required.
Packages sent without authorization may not be accepted.
Contact Information
If you have any questions regarding returns, refunds, or order issues, please contact us:
Store Name: Clenvox
Email: service@clenvox.com
Phone: +1 (512) 333-4999
Address:
903 N Bowser Rd
Richardson, TX 75081
United States